![]() I recommend his service to anyone with a headset out of warranty. I sent my headset to Doctor Headset in Melbourne and John repaired it a very reasonable cost, offering to shorten or lengthen the cable if required. Unfortunately, Lightspeed would not put me in touch with the repairers, encouraging me instead to buy a new headset. I was more than happy to pay for the shipping and repairs in order that I keep the headset from landfill. I wrote to Lightspeed asking for the name of the Australian repairer as I was aware from this thread that there was someone in Brisbane or Sydney who did authorised repairs. The cables I'm not clever enough to replace. ![]() The stickiness I could remove with isopropyl alcohol and elbow grease. The rubberised material had become sticky and the cables were cracked. My Zulus were 10 years old with 500 hours. So, I cant even comment on the quality of the repair, as I'm still attempting to negotiate release of the package without paying GST/Duty. They eventually got it done and even attempted to expedite the shipping back to NZ using Fedex, only for someone to screw up and fail to mark the package as a warranty repair and it got held up by NZ customs and I was unable to get it back before departing. Which requires use of my headset most days! ![]() Wouldn't really have been a problem, had I not been home only for 3 weeks before travelling back overseas for work. One week later I asked if it had been completed and shipped back, only to be advised that they were "waiting on a part" !!?! They were happy to repair for free (organised via website as mentioned above), and after shipping to their service centre in Brisbane (Quality Avionics), I got an email saying as much and that they estimated the repair would be done and shipped within 3 days.Īnd that's when things went a little pear shaped. Had the cables on the 4.5yr old Zulu starting to fray/split.
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